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We create with intention. Our products solve real problems with clean design and honest materials.
We obsess over the details and strive to deliver the best products at the best prices, every time.
We're always on your side: keeping our loyal customers happy is our top priority and number one goal.
We stand behind the quality of our collections. Items may be returned within 30 days of purchase in their original condition with tags attached. For final sale items, exchanges are available for different sizes or colors. International returns are subject to shipping costs borne by the customer. Please contact our concierge team at dephenseshop@gmail.com for personalized return assistance.
Standard domestic shipping typically arrives within 3-5 business days. Express shipping is available for 1-6 business day delivery. All orders are carefully packaged and dispatched from our London warehouse. You'll receive a tracking number via email once your order ships, allowing you to monitor your delivery in real-time.
Yes, we ship to over 150 countries worldwide. International orders typically arrive within 7-14 business days, depending on destination. Customs duties and import taxes may apply and are the responsibility of the recipient. We offer DHL Express for expedited international delivery. For questions about shipping to your location, please reach out to our customer service team.
Each collection features detailed size charts with measurements in both UK and EU sizing. We recommend measuring yourself according to our guidelines for the most accurate fit. Our pieces are designed with a refined, tailored silhouette. If you're between sizes, we suggest sizing up for comfort. Our concierge team is available to provide personalized sizing recommendations—simply email us with your measurements and preferences.
Each piece comes with detailed care instructions tailored to its materials. Most items should be hand-washed or dry-cleaned to preserve their quality and longevity. We recommend storing garments on padded hangers in a cool, dry place away from direct sunlight. For premium fabrics like silk and cashmere, professional dry cleaning is recommended. Our care guide is included with every purchase, and our team is happy to provide additional guidance.